Frequently Asked Questions
Frequently Asked Questions
Where is my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can also track your order on our Track Your Order page.
If you haven't received a shipping email yet, your order is still being prepared for shipment.
How long does shipping take?
Processing Time
Orders are typically processed within 2–4 business days.
Estimated Delivery Times
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United States: 7–14 business days
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Canada: 8–16 business days
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United Kingdom: 7–14 business days
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Australia & New Zealand: 8–18 business days
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Europe: 7–15 business days
Please note that delivery times are estimates and may occasionally be affected by customs processing, holidays, weather conditions, or carrier delays.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and tracking link.
Please allow 2–5 business days for tracking information to become active after shipment.
I entered the wrong shipping address. What should I do?
Please contact us immediately at contact@kitsforstitchers.com.
If your order has not yet been shipped, we can usually update the address. Unfortunately, once an order has been shipped, we may not be able to make changes.
My package appears to be lost. What should I do?
If your tracking has not updated for an extended period or your package appears lost, please contact us at contact@kitsforstitchers.com.
We will investigate the issue with the carrier and work with you to find a suitable solution.
Can I cancel my order?
Orders may be canceled within 12 hours of purchase if they have not entered processing.
Once an order has been processed or shipped, it can no longer be canceled. However, you may return eligible items after delivery according to our Refund Policy.
Do you accept returns?
Yes. We offer a 30-day return policy for eligible items.
Items must be unused and returned in their original condition and packaging. Please review our Refund Policy for complete details.
What if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 7 days of delivery and include photos of the item and packaging. We will work quickly to resolve the issue.
Do you ship internationally?
Yes! We proudly ship to many countries worldwide.
Shipping times and availability may vary depending on your location.
Will I have to pay customs or import duties?
International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer.
Are your embroidery kits beginner-friendly?
Absolutely! Many of our kits are designed specifically for beginners and include everything you need to get started, including instructions and materials.
What is included in an embroidery kit?
Most of our kits include:
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Embroidery hoop
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Fabric with printed pattern
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Embroidery threads
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Needles
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Easy-to-follow instructions
The exact contents may vary slightly by product and are listed on each product page.
Can I purchase your kits as gifts?
Yes! Our embroidery kits make wonderful gifts for birthdays, holidays, Mother's Day, and anyone who loves crafts and DIY projects.
My tracking says "Delivered" but I didn't receive my package.
Please check with household members, neighbors, your mailbox, and your local post office first.
If you still cannot locate your package, contact us at contact@kitsforstitchers.com and we'll do our best to assist you.
How can I contact customer support?
Our customer support team is here to help.
Email: contact@kitsforstitchers.com
We aim to respond to all inquiries within 24–48 business hours.